A good landlord should be responsible for more than just collecting money from their tenants. And when a serious problem affects their tenants' actual health and safety for over a year, serious action has to be taken.
When CEO's grumble that "nobody wants to work anymore," they're really complaining about workers who prioritize their own value over shareholder profit.
You might be having a great week or a good day, and then BAM! Out of nowhere things go sideways and you find yourself on the receiving end of a disaster of some sort.